Privacy Policy

Total Translations Inc. respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.totaltranslations.com and interact with our services.

This Privacy Policy should be read together with our Terms & Conditions of Translation Services, which govern the provision of our services and the handling of Deliverables.

Information We Collect

We collect information depending on how you interact with our website and services.

a) Personal Information
We may collect:

Name
Email address
Phone number
Documents submitted for translation
Any personal information contained within submitted documents

b) Non-Personal Information
We may automatically collect:

IP address
Browser type and version
Device information
Pages visited, time spent, and referring website

How We Use Your Information

We use collected information to:

Provide translation services and Deliverables
Communicate regarding quotes, projects, and service updates
Process payments and issue invoices
Maintain records for legal, insurance, and audit purposes
Improve our website and services
Comply with applicable laws and regulations

We do not sell or rent personal information.

Confidentiality of Client Materials

All materials submitted for translation are treated as strictly confidential. We apply reasonable administrative, technical, and organizational safeguards.

Access to documents is limited to:

Authorized personnel of Total Translations Inc.
Professional linguists or subcontractors bound by confidentiality obligations consistent with our Terms & Conditions

We may retain copies of materials and Deliverables for internal record-keeping, legal compliance, insurance requirements, and audit purposes.

Disclosure of Information

We disclose information only when necessary:

To subcontractors or service providers for service delivery
Where required by law or legal process
To protect our rights, enforce agreements, or respond to claims
For insurance, audit, or compliance purposes

Cookies and Website Tracking

We use cookies and similar technologies to improve functionality and user experience. Cookies allow us to:

Understand website usage
Store user preferences
Improve performance and security

You may disable cookies through your browser settings, though some features may not function properly.

Data Security

We use commercially reasonable safeguards to protect personal information. However, no electronic transmission or storage system is completely secure, and absolute security cannot be guaranteed.

Data Retention

We retain personal information and documents only as long as necessary to:

Fulfill service obligations
Maintain business and audit records
Comply with legal and insurance requirements
Enforce our Terms & Conditions

Confidentiality obligations continue beyond the completion of services.

Your Rights

Subject to applicable laws, you may:

Request access to your personal information
Request correction of inaccurate data
Request deletion, where legally permissible
Withdraw consent where applicable

Requests can be submitted using the contact information below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

International Access

If you access our services from outside Canada, your information may be processed in Canada, where laws may differ from your jurisdiction.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of any changes.

Contact Information

Total Translations Inc.
4750 Yonge Street, Suite 321
North York, Ontario, Canada
Phone: 416-447-2577
Email: [email protected]